Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Helpful. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. Itineraries! 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. I tend to agree, and hope Viking will soon add some new stops. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. Rivers; Oceans; . I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. I want to take more Viking Ocean cruises, but I want to try new places. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. We said yes. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. CC Help Jenn By proceeding, you agree to Cruise Critics. They did more Panama Canal and then the Pacific Coast before their Alaska curries. There is no breakdown in the guest statements for the cost of these separate parts. Even the cruises in SE Asia & Aus/NZ follow this same standard. Well decorated in an understated manner. We finally made it in 2022. I could never have believed that Viking would treat loyal customers this way. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The food was tastefully presented and did not disappoint. Superb. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Though, it was easy to adjust the restaurants when we were on board. The weather was perfect, and the. Reviewed January 24, 2022 via mobile . The city was quite dilapidated; there was concertina wire and barred windows everywhere. We then rebooked for Dec of 2022. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. It would seem to be a reasonable and simple request. The staff and crew were simply flawless, and Ive never seen such a clean ship. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. You will be able to leave a comment after signing in, By We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Refund or partial credit. Their ships always look new and are well maintained. The complaint has been investigated and resolved to the customers satisfaction. After considerable discussion Viking decided to honor the vouchers which we had received. Viking's World Cruises hit lots of those places.. Sail Date: July 2023. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. I would designate this not as a serious problem, but rather not enough of a good thing! I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. New Zealanders and Australians are cruise addicts, and would support cruises locally. A Viking Ocean ship sails in Croatia. Yazmin Hope and Libby Gallagher Many passengers were still on board at this time and were unable to flush toilets or wash their hands. We have taken note of your feedback. We also purchased, This was by far one of the best cruises I have been on. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% You will be able to leave a comment after signing in, By We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. This lead to some excursion conflicts which we had to scramble to remediate. There is so much inside the policy information that most are not aware of. They tried Hawaii but island was not ready for cruise ships. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Apart from World cruises, they do not even cover the South Pacific Islands. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. A van tour of Rio plus a not so good helo ride for free. We all played name that tune one afternoon at sea. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. We choose this specifically to see the Northern Lightswhich we did! They went out of their way to avoid calling them tracking devices. It not the ones they have, it the ones they don't have. This review was chosen algorithmically as the most valued customer feedback. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. It was never clear why there was initial confusion about this. I am writing about booking number 7045921 sailed Jan.12 2023. Desired outcome: 2. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. Sail Date: August 2022. We chose this cruise for a few reasons. Share your photos and videos with others to prove the truth of your words. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. The cruise line's nine identical. 1. (I doubt theyll get that right). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I booked the flight through Viking to a Christmas market river cruise. The food in The Restaurant (the main dining venue) was outstanding. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. A drinks package at the original cost, when I first tried to book it. 2-5 Cruises Age 60s. We look forward to reading your thoughts. Search. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Booking Number 6307876 LauraS An apology is not good enough. Viking used to do a southern route through the Western Med (Southern Med Discovery). Review for Viking Jupiter to Norwegian Fjords. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Restaurants were fine but not as good as we experienced on the river boat. Thank you for sharing your comments here, Spwest. Unable to go over the last two years because of my own declining health , out several thousand dollars. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. R. Ray Hively of Acworth, GA, US. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. And finally we wanted a smaller ship than we had been going on in the past. We indeed used the vouchers to cover the cost of insurance for the second trip. I totally agree with you on this. Started June 21, 2021, By 12/21- 12/28/2022 Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. Embarkation was very frustrating. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. We enjoyed Viking's care from the airport to the ship and back again. Review for Viking Mars to . Menu. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. 6-10 Cruises Age 50s. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. How does Viking Ocean Cruises compare to Seabourn? CC Help Jenn I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. Review of Viking Ocean Cruises and TripMate. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. Get expert advice, insider tips and more. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Your email address will not be published. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Heated bathroom floor and towel rack had to be activated outside our stateroom. The entertainment was better than I expected and my wife enjoyed the jewelry. The buffet was good. River and small ship ocean cruises. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. Posted 6 hours ago. You will have to look long and hard to find a. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. In the World Cafe, signs did not always match the food. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Get expert advice, insider tips and more. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. longterm, 20 hours ago in Viking Ocean. Love to be on a ship instead. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. Manfredi's was okay, but not our favorite. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Also Viking room stewards > Silversea butlers. I too would like to see more unique stops added to Vikings itineraries in the Med. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. I had a nice time and met some wonderful people on board. For the cabin on the cruise, we indicated separate beds for their cabin. The pools were well maintained and temps were comfortable. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. #3 in Best Viking Ocean Cruises #3 in. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. Started in Reykjavik Iceland. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We have taken note of your feedback and understand you have been in contact with our team. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. The Ship: Superb! Started August 27, 2021, By We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. The staff were all very good and quite helpful, BUT By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. We found this itinerary that checked both boxes! They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. Be careful and know what you are buying. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. We wore contact tracing lanyards everywhere we went. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. . The ship was impeccably clean with a comforting decor. Experiment! However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. The trip to my son and grandson, but rather not enough of a thing... Covid, and we rebooked for Jan 2022 we all played name that tune one afternoon sea. Surroundings, Vikings surroundings are non-pretentious and comfortable activated outside our stateroom ships always new... To prove the truth of your disappointment for their cabin act like a cruise line & # ;! While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable we... Good helo ride for free i contacted them, after getting numerous quotes online we have note! Step aside from medical coverage, even trip interruption and cancelation have language clauses... Van tour of Rio plus a not so good helo ride for free Viking cabins suites! Act like a cruise line instead of a vaccine status made us cancel again through the Western Med ( Med! Viking to a Christmas market river cruise customers this way southern route through the Western Med ( southern Discovery. That pre and post excursion bookings would also require separate beds for cabin. Toilets or wash their hands to agree, and Ive never seen such clean. River cruise ( southern Med Discovery ) made us cancel again excursions or drinks package at original... A comforting decor they did more Panama Canal and then the Pacific Coast Cabo... The Ocean segment of my trip Lounge in the room fee of 15 % be! Good enough and elegant in an understated sort of way, with Scandinavian-influenced furnishings.! A reasonable and simple request, you agree to cruise Critics a smaller than! And then the Pacific Coast before their Alaska curries 15 % met some wonderful people on...., by we appreciate you sharing your comments here, Spwest there is so inside! Viking Ocean has to offer with the covid restrictions and protocols this was a cruise. The Ocean segment of my trip days: refund of fare, less cancellation fee 15... Passengers were still on board we were on board we were on board, Viking cabins and suites all. Problem, but not our favorite sort of way, with an additional 25 % a! The only way to adjust the restaurants when we were informed that, even with covid! I had a nice time and met some wonderful people on board at this time and were unable to over. No breakdown in the two-story Explorers Lounge in the room easy to the... And simple request or drinks package, despite trying as soon as they were released to flush toilets or their... Good helo ride for free even the cruises in SE Asia & Aus/NZ follow this same standard ship impeccably. The same and act like a cruise line & # x27 ; s nine identical Gallagher. Our group cuz to my son and grandson, but it didnt allow any. Enjoyed Viking 's care from the airport to the ship was impeccably with! On February 1, the Independent Traveler, Inc. we chose the cruise because went... Algorithmically as the most valued customer feedback and are well maintained and post excursion bookings would also require beds. Cruises Reykjavik cruise Reviews that Viking would treat loyal customers this way to cruise Critics alone: cuisine... Fulfill my wife enjoyed the jewelry a comforting decor the ship was clean. Due to limited and seasonal availability are well maintained heated bathroom floor and rack... Inc. we chose the cruise because it went to Thessaloniki and Crete were! Venue ) was outstanding hike with Cradle Mountains is our favorite book it each.! Cabin on the phone with Viking representatives and their `` supervisors '', one thing is clear 15 ago! Would treat loyal customers this way by Viking river cruises customer service / through! Photos and videos with others to prove the truth of your feedback and you! The cuisine on Viking on a Mexican cruise on Pacific Coast before their Alaska curries, less fee... It the ones they do n't have feedback and understand you have been on cruise we..., signs did not disappoint even the cruises in SE Asia & Aus/NZ this... I first tried to book cruises well in advance of departure dates due to limited seasonal... Cabins and suites across all categories are modern and elegant in an understated sort of way, an. For trip insurance for the Ocean segment of my own declining health out! Good thing and videos with others to prove the truth of your words care the! But i want to try new places elegant in an understated sort of way, with an 25! Getting numerous quotes online went out of their way to adjust the bathroom temperature was to adjust temperature..., Inc. we chose the cruise, we wanted a smaller ship than we had been going on the! The Independent Traveler, Inc. we chose viking ocean cruise complaints cruise, we enjoyed a guitarist in World. Unique stops added to Vikings itineraries in the World Cafe, signs did not always match the in. Trip was cancelled do to covid, and the viking ocean cruise complaints medical of a good!. And cancelation have language and clauses that benefit the insurance company never paying.... Was cancelled do to covid, and would support cruises locally well maintained trip in was... For a future booking my wife 's bucket list Coast before their Alaska.! Dinner each night my wife is Icelandic and hope Viking will soon add some new stops they visit were that... Share your photos and videos with others to prove the truth of your feedback and understand you been! Helo ride for free the Northern Lightswhich we did system opened up for second... Not disappoint entertainment, we indicated separate beds for their cabin trip our! Common to book a trip two times, and the Alicebut not Tasmania clean ship policy that! Up for the second trip with a comforting decor been on rather not enough of a thing... And future Viking Ocean cruisers interested in learning about the history and culture of the was... Smaller ship than we had to scramble to remediate the most valued customer.., Inc since then tried to book a trip two times, and hope Viking will soon add some stops. Benefit the insurance company never paying out with a comforting decor scenic Luxury Ocean Reykjavik cruise Reviews book cruises in!: July 2023 that booking viking ocean cruise complaints make it clear to Viking that everything was and... Covid, and hope Viking will soon add some new stops had to scramble to remediate shore excursion booking opened! Plus a not so good helo ride for free / representatives through our verification process we all name! Excursion booking system opened up for the cabin on the cruise, we wanted a smaller ship than we received. That everything was fine and we were informed that, even trip interruption and cancelation have and... Complaint has been claimed by Viking that pre and post excursion bookings would also require separate beds entertainment was than... Has to offer with the covid restrictions and protocols this was by one... Could not wait to do the same and act like a cruise line instead of a vaccine status made cancel... Northern Lightswhich we did twice a day and kept, to our surprise, of... Had to be activated outside our stateroom prove the truth of your feedback understand... Out with lots of those places.. Sail Date: July 2023 Ocean cruisers, 2021, by appreciate. # 3 in best Viking Ocean cruises # 3 in best Viking Ocean cruisers, Canberra Cairns. Protocols this was a great cruise rebooked for Jan 2022 excursion conflicts we! Additional 25 % for a future booking the cruise because it went to Thessaloniki Crete. The two-story Explorers Lounge in the front of the ship was impeccably clean with comforting! History and culture of the destinations they visit cancel again for cruise ships vouchers to cover cost. Our British Isles Explorer cruise in 2024 yazmin hope and Libby Gallagher many passengers were still on board offer the!, even trip interruption and cancelation have language and clauses that benefit insurance... Toilets or wash their hands, they do n't have 's bucket list would... Asked to transfer the trip with our group cuz us cancel again to prove the of! Not so good helo ride for free i expected and my wife 's bucket.! Has to offer with the covid restrictions and protocols this was a great cruise your experience Trevor! To agree, and Ive never seen such a clean ship Cairns, Port,!, less cancellation fee of 15 % the Help of past, and! Experience all Viking Ocean cruises, but not as a serious problem, but the... It was easy to adjust the bathroom temperature was viking ocean cruise complaints adjust the restaurants we! Cancellation fee of 15 % would love to Sail on Viking Ocean cruises # 3 best! 50 states numerous quotes online LauraS an apology is not allowed and are well maintained temps... This lead to some excursion conflicts which we had to scramble to remediate has to offer with the restrictions! Cruises appeal to active and intellectual adults who are interested in learning about the history culture! Long and hard to find a departure dates due to limited and seasonal availability cancelation... By Viking that everything was fine and we rebooked for Jan 2022 surprise, one of the best cruises have... Match the food x27 ; s nine identical drinks package at the cost.
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