Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Les Mills instructors are required to complete updated training twice a year to remain accredited. This year I registered again with a different email address. Head office:
[email protected] Customer Services (direct debit):
[email protected] Parmjit Singh:
[email protected] /
[email protected] Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: | Read 241-245 Reviews out of 245 However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Very shocking, and it looks like I'm one of many many cases. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. If you like swimming, prepare to be hugely disappointed! Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Any attempt to contact head office is ignored. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. We use dedicated people and clever technology to safeguard our platform. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. THE WORST customer service i have ever had the misfortune to encounter. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Submit an enquiry or refer a friend to truGym today! I choose at this time to cancel our memberships and truGym continued to take money from my account. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. I paid for a year membership and at that point had several months left. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. You can never get a response from customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This week i have attended a tone class and a body pump, both were identicle. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Pool full of screaming kids. why would you not notify any body ? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Friendly staff. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. For example, you can easily set up automatic payments, so you're never late. No on-duty lifeguard (is this actually legal!!!). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Poor customer service and conflicting information provided by staff! The Gym is crowded all the time. The number for the centre was not being answered, neither were emails. The floor is never cleaned properly and the water dispenser has mild on it. Your experience matters. Absolutely flabbergasted of the audacity and attitude she had with me. Good day, I have just renewed my contract after 15 months. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. After a few weeks of this i started to get upset. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Suggested companies are based on peoples browsing tendencies. townhomes for rent in pg county. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Would definitely recommend to a friend especially with the ladies only facility. How many stars would you give TruGym? TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service The branch (Chatham) don't even answer my emails now! I asked for complaints procedure for head office and that was also denied. I bought a membership 4 years ago. Firstly, thank you for reporting this to us. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. I then get an email in May saying I would be charged 14 per month. In the meantime, they have been taking money out of my account. The gym in Luton in Parkstreet are forever changing staff . Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. Fuming to be honest. Find out how we combat fake reviews. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. No warning, no contact via letter or email. I got nothing. The evening staff are very welcoming and friendlly. It goes against our guidelines to offer incentives for reviews. We use dedicated people and clever technology to safeguard our platform. Consistently fail to keep to their own opening and closing times. Verification can help ensure real people write reviews about real companies. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. i, Be vigilant about their policies. Here are 8 tips for writing great reviews. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. The timings of the place are good too accommodate all women there. Your cars are not safe! Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Dreadful management of memberships Id avoid this company and invest elsewhere! trugym customer service. Hi,There are no induction classes for new joiners on weekends. I have been trying to contact them for a refund for months and have been completely ignored. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Awful!! Verification can help ensure real people write reviews about real companies. In reality this was my experience. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. For businesses Categories Blog. Terrible service. Your experience matters. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. beyond me , they have sullied their name. Moreover i received several very abusive emails from them in the days following. 14 Customer Service Resume Examples for 2023. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. trugym customer service. It goes against our guidelines to offer incentives for reviews. I also send two emails through to them and I never even received an acknowledgement let along a response. Plus, you avoid the $5 phone payment processing fee. ?TruGym this is unlawful and action is being taken. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service We also ensure all reviews are published without moderation. As far as I'm aware non of the members have received refunds on their memberships either. Thanks. Once my payment went through I got an email saying that they are closed. a nice open plan gym. CON's / The gym is a mess!
[email protected] +1-408-834-0167; trugym customer service. this is extremely unprofessional. It goes against our guidelines to offer incentives for reviews. Same as below - Trugym Bromley closed and didnt refund the lost membership. Bring back Les Mills Body Combat please! Join the 271 people who've already contributed. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. We also ensure all reviews are published without moderation. I'd be in two minds about renewing my membership next year. The Stockton site seems to be run on a shoestring. Waste of money. Also more weight clamps are needed as there aren't enough for the machines and free weights. I have been trying to contact them for a refund for months and have been completely ignored. I am still waiting for a refund and the information about the instructors.. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. My contract expired and I cancelled my membership. It goes against our guidelines to offer incentives for reviews. Anyone can write a Trustpilot review. Amazing staff who always smile when I'm swiping in and are always ready to help. Needs airing conditioning throughout the gym. Complaining to TruGym is difficult. Anyone can write a Trustpilot review. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Join the 244 people who've already contributed. kept it quiet from staff aswell ! The showers and changing rooms are always clean and warm. Other that that-a good gym. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. The staff are more interested in their weekend plans than theirmembers. Don't join this gym. If you like swimming, prepare to be hugely disappointed! Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. I'd be in two minds about renewing my membership next year. Stockton On Tees - AVOID!! I'm now in the process of seeking legal advice and so far it's looking positive. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Gym was great but suddenly closed down with little more than a note on the door. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. This gym offers friendly staff with excellent personal trainers. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. How many stars would you give TruGym? However, you are likely to be ignored. Join the 268 people who've already contributed. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Staff beyond rude ! DEFINITELY AVOID TruGym and Harlands. Good luck TruGym you are going to need it! Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Find out how we combat fake reviews. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. We use dedicated people and clever technology to safeguard our platform. Anyone can write a Trustpilot review. I've had an amazing time going to this gym. Management is awful only good thing about trugym . Most of the equipment is very old and remains unfixed for long periods of time. We use cookies to ensure that we give you the best experience on our website. Verification can help ensure real people write reviews about real companies. But I suppose you get what you pay for. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Head office failed to respond to emails! This gym is great! | Read 41-60 Reviews out of 241 How many stars would you give TruGym? Anyone can write a Trustpilot review. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. | Read 101-120 Reviews out of 262 Here are 8 tips for writing great reviews. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Great gym, always really clean. Required fields are marked *. Now they demanding me aggressively to pay 225 bc of THEIR mistake. From my experience and many others on the web they dont respond. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. This company doesnt care about its members, its purely about money for these people. The trouble is they use crooks to process their member's payments. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. This hasn't happened and all attempts to contact them regarding this is being ignored. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Management ineffective and ambivalent. We use dedicated people and clever technology to safeguard our platform. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. They put on load music then procede to shout over it. We use dedicated people and clever technology to safeguard our platform. All rights reserved. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. All of the members that I have encountered at the gym were very supportive and helpful. It was a great gym to start off my journey on becoming the best version of my self. Training and fitness levels catered for the individual. The management are useless and very unfriendly. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. There were a lot of guys when we went waiting outside. I prefer to go in before work so at 6am and then use the sauna and steam room. Nobody will reply to emails or tweets. ?TruGym this is unlawful and action is being taken. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Friendly environment for ladies only. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Your experience matters. Your experience matters. Join the 271 people who've already contributed. There is a sign on the door which states check opening dates on social media. They definitely must have known about the closure. I use both the free weights, machines and also classes. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Join the 270 people who've already contributed. Your experience matters. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. This happened on several occasions making me again not really want to use the pool and steam room. The staff and instructors are lovely and always happy to help. Suggested companies are based on peoples browsing tendencies. Not sit there and eat cakes.Ridicules customer service overall. So far, an excellent option for a gym considering the membership prices are cheap. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Gym is always clean and range of machines is good. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. Every message I had left was not responded to directly by the manager. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Find out how we combat fake reviews. Not helpful at all. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. I joined truGym last week in Maidstone. Absolutely the poorest new customer relationships ever!! Absolute disgrace of a place rude obese staff. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. I think there are more people than the capacity of gym. This company doesnt care about its members, its purely about money for these people. Plus side, plenty of cardio equipment. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Here are 8 tips for writing great reviews. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Join the 270 people who've already contributed. The pool is excellent. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. This gym offers friendly staff with excellent personal trainers. Great equipment and when broken is fixed quickly. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Im going to have To cancel direct debit. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October).