emails not sending to btinternet

After 3 years, then-current everyday prices for all services apply. 23-04-2021 You may have to register before you can post: click the register link above to proceed. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 11h40. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Email headers can be found by looking at the email item's properties. on At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Your post does not go to BT. on It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. 4) Send an email to your main contacts to let them know your new email address. Incoming mail works, but unable to send anything. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. BT allows former customers to access a basic form of their email account for free. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. The problem usually resolves its self in a day or two. Are there really just two of us having this problem? I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. About 4 days letter I get a reply saying the message could not be delivered. We shall never know, but fingers are firmly crossed that the service will return to normal. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. 2. If not, how do we get a moderator involved? There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 26-08-2021 Copyright 1995-2023 eBay Inc. All Rights Reserved. 09-07-2019 14h17, on If I go into iCloud web page, then I can send and receive as normal. What can be done to fix this problem please? 16h34. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. 23-04-2021 btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. At my age, I just don't have the energy to set up a new email address and tell everyone.'. 09-07-2019 Then power on the phone and iPad and tell me if it still has the problem. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. BT need to deal with this at a high level, NOT an individual user's account. Gmail and Outlook are two of the most popular. 19h39. Any ideas? They also sent a test email from a PC using an outlook client and that didn't come through either. I have deleted the app and reinstalled it. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. 10-07-2019 Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. I have a recent problem with my email service. 18h40. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 6h00. 17h25. Today all of our emails addresses would receive, but not send. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. 14h56, on In the last 24 hours I have been unable to send any mail from [email protected] account from any of my devices. All postings and use of the content on this site are subject to the. on 16:52 EST 04 Mar 2023 This sounds fiddly, but isn't necessarily. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Looks like no ones replied in a while. We have received reports that emails to btinternet.comemail addresses are being blocked. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. 20h13. MisterW, bobpullen. It's good (???) Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Townman, Gandalf. For those that aren't arriving, things obviously get a little more involved. It is they that should investigate why other email providers don't have this problem. We receive the following message when we try to send from our Mac. on 15h27, on If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 13-07-2019 14-07-2019 It's reassuring not to be alone. for DISH Protect Silver unless you call to cancel. Virgin Media says email accounts are only available to current customers. I've got a "failed delivery message". Typical script! You can send and receive messages, but not actively manage the account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Can send emails fine from any other account. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Send yourself a test email. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. To start the conversation again, simply Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. RobbieMac. 13h37, on Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. I cannot send even the simplest of messages this morning. 2 users liked/thanked this post: 20h33 I can take the same message and copy it into gmail and send from there and it gets through with no problem. 17h33. Thank you for your follow up. By posting your comment you agree to the house rules, The comments below have not been moderated, By Here are some answers to help you. Apple disclaims any and all liability for the acts, 1) Set up an email address with a free service. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Refunds. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. Why? Have you had the chance to check if the issue persists on a different user account? Its probably not directly relevant to your problem, but who knows with Apple!! Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. Surface mail is also available; please e-mail us for . We always endeavour to grade correctly and. Many customers find the BT community forum is a great way of getting help. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Log out of your email account then, Using an email program? Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. 13h18. 14-07-2019 But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. 2 users liked/thanked this post: omissions and conduct of any third parties in connection with or related to your use of the site. 15h22, on https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Terms and conditions of the sale . 23-04-2021 Page 1 of 2 1 2 Last 11-07-2019 After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email [email protected]. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. By coincidence(? Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. The whole ISP domain is blocked. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Also, the web interface seems to be working just fine. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and I have entered the SMTP and IMAP details correctly but it still won't send. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. This isn't just a small delay. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. on Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. on Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Last week I phones an advisor with a somewhat similar response. 'All of my contacts have it. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). - edited Will post any update that I get. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. If yes, we recommend that you check if the issue persists while on safe mode. Announcements, Guides & Community Updates. 09-07-2019 Oops. 3 users liked/thanked this post: This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. I have a group of 14 people set up under Outlook 365. None of the posts I have seen are the same as my problem however. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. They must realise that they have a dreadful name. Our standard shipping option is via Royal Mail airmail. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com I know that I haven't received most of the emails sent from btinternet.com addresses at all. A workaround would be to use another SMTP - for example gmail if you have a google account. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. 11h05. I've got a "failed delivery message". When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". Log in issues. . 2 days ago I suddenly stopped being able to send emails and get the message below. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. This started suddenly about 5 or 6 weeks ago. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. 26-08-2021 any proposed solutions on the community forums. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. 11h33 Do other emails they send get to where they need to go? We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. We appreciate you reaching out to us about Mail. on 26-08-2021 Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Does anyone have any other suggestions please?? I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Policies vary between broadband providers. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. BT are blocking the complete domain which the sender is sending from. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 15h31. This is NOT 'A solution'. Hi Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. This amount includes applicable customs duties, taxes, brokerage and other fees. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. I have the exact same problem. Delays in Emails being delivered can arise from a multitude of reasons. - last edited on , updated In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. This is a BT residential customer to customer forum. I can receive emails. Go back to: Email help. Our Gmail accounts work on all our devices. 10h59. 14h00, on I have tried sending individual messages and simple test messages but nothing works. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. I have a group of 14 people set up under Outlook 365. It's not just that there has been a delay. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. If you click on them we may earn a small commission. One of the mails having been sent as long ago as April 4th. I have cleared cache and data. 23-04-2021 10h38 Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. When this happens. View cart for details. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. on Has anyone experienced this problem. Tried on various devices with same result. The other two people that are having the same problem are using Samsungs, but haven't said which model. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Please check your email settings. 23-04-2021 There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). You can usually find the option to redirect in the inbox settings of your old email account. 6) Make a list of all of the accounts and logins that are linked to your old email address. What does this mean? After some trial and error I found that btinternet was objecting to my "signature" containing a link. If everything works fine in webmail, you may need to check your program settings. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. 23-04-2021 I can send & receive on my work email account using the Outlook app. You should however check that your email clients are using the correct settings as per this link. Customer: replied 2 years ago. - last edited on I also feel slightly better I am not alone. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. To start viewing messages, select the forum that you want to visit from the selection below. only. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Hopefully, we can get this resolved quickly. The account I am using is Gmail (the google mail). mingoslkd, call Have you had the chance to try the steps in the article below? I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. This will work as long as your old email account is still active. Thanks for the suggestion. Having the same problem myself today - unable to send emails from my @btinternet.com account. Delays in Emails being delivered can arise from a multitude of reasons. 26-08-2021 Yesterday, I managed to contact BT via webchat. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Today all of our emails addresses would receive, but not send. 23-04-2021 Go through and update your details for each one with your new email address. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". It seems that my account SMTP setup was changed (without my input). We do not allow any commercial relationship to affect our editorial independence. I consistently receive this warning: whenever I try. on 14-07-2019 Maybe that's the issue, although there has been no problem up until yesterday. I cannot find an obvious way of asking bt about this! Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password What does this mean? But again got error messages which I now cant remember. Apple may provide or recommend responses as a possible solution based on the information For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Sadly not the same as my experience. on It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. I can't afford the risk.'. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on It is very annoying, I hope you guys reach me out soon. Email: [email protected]. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. We do not write articles to promote products.