In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. Tel: 020 3117 0500 or www.abta.com. Terms and conditions for those travelling in a group are different to those that apply to individual bookings. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Drones are not to be operated onboard the ship at any time.2. . We have appropriate security measures in place to protect this information. We reserve the right to correct errors in both advertised and confirmed prices. Please note that items left behind may be destroyed. for advice and the most up-to-date health requirements for all destinations featured in this brochure at least 8 weeks prior to travel. If we as ATOL holder fail as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder. Regrettably, no. )Guest Drone Policy: 1. All Activity; Search; More . If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. We are new to Celebrity but seasoned cruisers (Elite with Princess.) About a week and a half later we received an email saying if our balance was not cleared our cruise could be cancelled. In some cases, these could be the full cost of the ticket. Standard Fly/Cruise, Build Your Own Package (incorporating flights), Celebrity Cruise & Stay Package Holidays. Claims must be made directly to your insurance company. For build your own package guests, apart from the services relating to shipboard services as set out above, what is included will be as per your selection only. The General Information & Booking Conditions apply to both on-line and telephone bookings. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender. NOTE: The only exception to this policy are curling irons and hair straighteners. We are not able to offer flight only bookings. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. We have not booked yet as we are waiting to hear from our cat sitter. The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. ) Electrical extension cords Baseball bats, hockey sticks, cricket bats, bows, and arrows Skateboards and surfboards Martial-arts gear Self-defence items including handcuffs, pepper spray, and night sticks Flammable liquids, including lighter fluid Explosives, including fireworks Hookahs & water hookah pipes Ham radios Electrical extension cords Dangerous chemicals, including bleach and paint Alcoholic beverages (Note: Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. Expand. Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply. The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. From time to time we may be required to collect personal information relating to you and your party to pass on to the U.S. Immigration Authorities, equivalent government bodies in other countries and air carriers. As part of this policy, Disney Cruise Line is temporarily extending final payment until 60 days before sailing for all guests who have unrestricted stateroom categories booked. Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters International waters. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. You must produce documentary proof of the reason for the transfer of your/their booking with the request (e.g. On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a minor) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person* who is over the age of eighteen (18). Except as set out below, our ships have a limited number of accessible staterooms, equipped with features designed to help guests with a mobility disability or other disability who may find a non-accessible stateroom restrictive. For example, what is and is not included in the price of a Galapagos Islands cruise may differ slightly from the information set out below and you should check the specified itinerary applicable to your booking. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. Celebrity Select Dining is subject to availability. Seating requests cannot be guaranteed. Royal Caribbean Cruises Ltd. do accept all major credit cards. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). To stay up to date on the latest passport requirements, please go to: https://www.gov.uk/travel-abroad. Please note, the above options are not available where any change made is a minor one. Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. You must give your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim see sections 2.1, 2.3, 2.4 and 5.8 above. Once your EHIC has expired, youll be able to replace it with a GHIC. Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. * A charge may be made for some entertainment activities on board. Restrictions apply and this policy is subject to change without notice. By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of the relevant legislation. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. A contract between us will come into existence when we send out the Confirmation Invoice, even when we are unable to provide flight timings. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in section 5.5 below failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. About two weeks from payment date we tried to pay on line. . The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us. https://www.celebritycruises.com/gb/privacy-policy. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Likewise, if any details change of your holiday that changes the details in the ATOL Certificate we will issue a new ATOL Certificate to you which will replace and supersede the previous one. We can only pay you compensation (if relevant) if the following conditions are met: If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint. These detail our health screening and testing processes before you sail to ensure that you do not have COVID-19. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. To make sure you know about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises. B. Cruise-Only Holidays, Build Your Own Package, (not incorporating flight services). Prices will vary by ship, itinerary, sailing dates, stateroom category and additionally departure airport if you purchase a standard fly/cruise package. The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately 237,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. Norwegian Cruise Line recently extended its final payment deadline through April 30, 2022, and to 60 days rather than the previous 160 days before sailing. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. Occasionally, we have to make changes to the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. The changed arrangements will then be treated as a new booking. . Company Information Celebrity Cruises Inc. doing business as Celebrity Cruises is a subsidiary of Royal Caribbean Cruises Ltd, a registered Liberian company with principal place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735). If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately. Guests holding non-British passports should check with relevant embassies. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts . Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. 2.3 What should I do if my property is lost, delayed or damaged during my cruise? You may then be left at any port or place at which the ship calls without us incurring any liability. For guests wishing to make a significant amendment to their booking outside of 69 days from departure, such as changing the ship, sail date, flights or brand, please note that a booking transfer fee is applicable. 1.3 What information must I provide to you and why? Please note that flights may only be purchased as part of a package and with a Celebrity cruise.