The Canada-based retailer saw outstanding client response to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. A Return Label has been provided with your original order. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. "Our goal is to do our part for the global well-being. Were following every protocol and doing everything we can in our boutiques, distribution centres and support offices to ensure the safety of our people, our community and you. We are the place to shop right now in the United States, Hill noted. This comes after the brand faced allegations of anti-black racism from former employees, who reported that they had experienced microaggressions and disproportionate career immobility when compared to their white counterparts. The campaign features Canadian models (and mothers) Tasha Tilberg and Janice Alida photographed with their children. 2023 BDG Media, Inc. All rights reserved. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. VANCOUVER, March 16, 2020 /PRNewswire/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. Don't rely on consumers to do the job you should be doing. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. Let's continue to take care of each other," continued Mr. Hill. Steady, now. All employees and students with COVID-19 infection MUST immediately report the COVID diagnosis to their supervisor, and Employee Health (409-747-9172) . While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. CBC's Journalistic Standards and Practices. It was really important for us not to layoff or furlough anyone. A Cisioncompany. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Our approach is modelled after the successful implementation at our Distribution Centres and Concierge hubs, where weve not had a single positive case of COVID-19 to date. to colleagues, clients or customers, or inquire about Opinions expressed by Forbes Contributors are their own. VANCOUVER, B.C. Our boutiques are officially reopening. Aritzia is a vertically integrated, innovative design house of fashion brands. If you return items purchased on aritzia.com via Afterpay in store, well refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. Cision Distribution 888-776-0942 With storefronts closed and the masses sequestered indoors, brands of all sizes faced profound challenges from laying off staff to pivoting their fashions around our new reality. All of this transpired without having to lay off a single employee. Please note swim tops, bottoms, one pieces and accessories can only be returned online. This year it's running from August 31 to September 5. Aritzias net revenue for the first five weeks of the second quarter were down 25 per cent to 30 per cent compared with the same time last year, said chief financial officer Todd Ingledew. We look forward to the day we can open our boutiques to you once again. Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. FRIDAY, JUNE 19 - A Letter to Our Community, ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS. If you buy a product we have recommended, we may receive affiliate commission, which in turn supports our work. More information about coronavirus waivers and flexibilities is available on . It was the culmination of this move, along with Aritzia's excellence in offering "Everyday Luxury," that enabled its e-commerce to grow in excess of 150 percent in just one quarter. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from. To provide relief to frontline workers during this time, Aritzia donated $10 million of inventory through the Aritzia Community Care Program, which gifted 100,000 care packages of washable, low-maintenance garments designed for pre- and post-shift comfort to healthcare workers. Insider info on sales, new arrivals and more good stuff. So anything you buy, like the Packages are free of charge for licensed Canadian female healthcare workers, including doctors, nurses, and healthcare aides caring for COVID-19 patients in hospitals, COVID-19 assessment centres, and long-term care homes. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. They have carved out a unique customer positioning in the market around Everyday Luxury, and through their segmentation into six distinct brands, have built an assortment that can address the customers needs Monday to Sunday, said Kristin Kohler Burrows, senior director, Alvarez & Marsal Consumer and Retail Group, a global consultancy specializing in business transformation. Message frequency varies. Here's what to expect when visiting our boutiques. Steady, now. Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. Hey! We are especially thankful for all of our Distribution Centre teams during this time their hard work and commitment has been monumental and doesnt go unnoticed. All sale and discounted items bought in store are final sale. TnAction Spring 23 just launched. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Aritzia is making an initial donation of Community Sponsor Packages (320,000 clothing items) to 80,000 frontline healthcare workers in Canada and the USA. The brand is also leaning in on its Diversity & Inclusion initiative, which is newly committing $1 million CAD to internal improvements. How do I ship my product back for a return? Free shipping & free returns on all orders, all the time. Aritzia's staff and its families through COVID-19, EveryStylishGirl's Career Advancement Directory. Our retail came back stronger than pre-pandemic levels, and for the first time since the start of the pandemic, all of Aritzias boutiques were open for the entire duration of the quarter, Hill said. Warm wishes and happy holidays to you and yours. Note: If you checked out as a guest, a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. The program features custom-made Aritzia Community Sponsor Packages, which are sets of the brands iconic, easy-care, comfortable clothing items that meet the specific needs of healthcare workers. Online purchases can be exchanged in store. The Return Label used must match the order for the items youre returning. For purchases made in store, you can return or exchange your purchases in store only. The Aritzia Refund policy is similarly strict . Pack and ship your return, following the instructions outlined on the Return Confirmation page. Are your stores open? Aritzia has also enjoyed well-deserved celebrity hype: The Super Puff puffer jacket, which was first released in 2018, has been worn by Ariana Grande, Kendall Jenner, Hailey Bieber, and Margot Robbie, catapulting it to fashion icon status. (Google Maps) Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses . The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. This depends on what stage of the order process your purchase is at. The Consolidated Appropriations Act of 2023 extended many of the telehealth flexibilities authorized during the COVID-19 public health emergency through December 31, 2024. Aritzia's Community Care Program is an initiative to donate a total of $20 million worth of clothing to frontline healthcare workers. Aritzia is offering two tiers of clothing packages for purchase with items similar to those being gifted, as an opportunity to help provide an additional 90,000 frontline health care providers (360,000 clothing items) with the apparel they need. Aritzia is a vertically integrated, innovative design house of fashion brands. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. You can only exchange items to Aritzia if you purchased them in person from a store. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card. Over the course of Wongs tenure with Aritzia, the company has grown from a Canadian retail operation to an internationally recognized name with a successful e-commerce store and a continually growing U.S. presence. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. Aritzia Community Relief Fund + Our People. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Even with these difficulties, Canadian apparel brand Aritzia thrived during COVID-19, seemingly becoming an exception to the rule. Retail sales exceeded expectations in the U.S. rights reserved. When will I get my order? In the less-distant future, changes in new products could be seen as soon as next month, with its Fall/Winter 2020 collection launching in August. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. "Our clients have faced a lot of change this year as a result of COVID-19 and the comfort and consistency of beautifully made clothes is an Aritzia constant they can count on.". Aritzia says it's increasing precautionary measures to ensure the well-being of its concierge and distribution centre employees. You can pick it up as soon as the store reopens. Aritzia Community Sponsor Package - Diamond, Aritzia Community Sponsor Package - Double Diamond, Aritzia Distributes 10,000 Packs of Leggings and T-Shirts to Healthcare Workers, distributed to those on the front lines of COVID-19. Interested? Friends and Family passes to Aritzia Warehouse Sale selling for $40 online Many Metro Vancouverites have been waiting for their chance to grab Wilfred, TNA, Babaton, and Sunday Best items at a 50 to 90% discount. The Company will continue to strategically invest in critical infrastructure across its people, processes, and technology. To our frontline COVID-19 healthcare heroes, thank you for your fearless service. Aritzias adjusted net loss was expected to be 25 cents per share on $108.5 million of revenues, according to financial markets data firm Refinitiv. Want good news asap? Aritzia has been hit hard by the pandemic because many of its stores in COVID-19 hot spots have been forced to close for prolonged periods and the company has had to refocus on online sales. Description. When search suggestions are available use up and down arrows to review and enter to select. Aritzia has a ten-year lease on the iconic former Dean & DeLuca space. Aritzia has a pretty strict (and somewhat unique) exchange policy. Opt to get texts or calls with insider info, offers, invites and other fun surprises from Aritzia through your phone number below. It does so through three pillars of impact: poverty alleviation, mentorship and job readiness. VANCOUVER -- Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. As we navigate this complex and changing landscape, were being challenged on a daily basis. Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. Well do our best to help. What is the Return & Exchange policy for items ordered on Aritzia.com? Don't worry, you can unsubscribe from our mailing list at any time. Your consent is not required as a condition of any purchase. See, Click to View our Accessibility Statement. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. Your order is safe and secure at the store location and you can pick it up as soon as our stores reopen. For purchases made online, you can return your purchases online and in store. For more details about our return and exchange policy, see. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. The Women Of Roblox Are On A Mission To Make Gaming A Force For Good, ChatGPT: Thinking Outside The Content Marketing Box, How Latina Entrepreneur Corina Burton Once Failed, Then Launched A Multi-Million Business, Child Sexual Abuse Survivors Pen Their Own Justice, Women Have Found A Powerful Way To Form Authentic Connections In Business - Mentoring Walks, Sephora, A New CCO And A Celebration Of Latinx Roots: Babba Rivera Is Building A Haircare Empire With Ceremonia, 5 Ways To Bounce Back After Getting Laid Off, Greenlight For Work Tackles Top Source Of Stress For Working Parents. Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. Cant wait to see you soon. More premier locations are becoming available and under increasingly compelling financial terms, he said. For every package purchased (you can pick up the Diamond package for $100. Some of Aritzias activities over the past year that stand out and were spearheaded by Wong include its leadership during the pandemic and how it gave back to its communities; creating an optimal framework to enhance its digital selling and e-commerce during store closures; and walking the talk by operating from the mantra that real change starts from within.. Click to View our Accessibility Statement. 16, Aritzia had closed all its stores, working quickly to reroute its business through digital channels. Gift cards may not be redeemed for cash or refunded unless required by law. This post has been updated from its original form for clarification. And well continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. If youre returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). Frontline healthcare workers sanitization standards pre- and post-shift require a washable, easy-wear wardrobe to be worn to and from work to prevent the virus spread. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. In celebration of Giving Tuesday Now - "a global day of unity to take place on May 5, 2020, as a response to the unprecedented need caused by COVID-19," according to its website - the clothing company will donate $10 million worth of clothing to thousands of Canadian . As a followup to this capsule collection, Aritzia released a limited-edition collection, Cause Mom, in time for Mothers Day. We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Everything were doing is with input from people throughout the Aritzia team. This represents a collaboration withCause We Care, a Vancouver-based foundation supporting single moms and children living in poverty in Greater Vancouver, including the Downtown Eastside, one of Canadas most underprivileged communities. (To date in fiscal year 2021, which started March 2, 2020, Aritzia has opened two new boutiques and expanded or repositioned two existing boutiques in Canada, and opened five new boutiques and expanded an existing one in the United States. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. All Social distancing guidelines also meant that Aritzia, like many other brands, had to call off Spring/Summer 2020 collection shoots; a move that wound up inadvertently amounting to huge successes. Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. So we did not layoff or furlough anyone as it related to COVID-19. (Aritzia currently has approximately 4,000 team members.). Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many including each and every one of you there has been no confirmed community-spread of the COVID-19 virus within any of Aritzias spaces. Once signed into your account, access your. All Rights Reserved. How can I get this? As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. 2023 Vox Media, LLC. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. Toronto Star articles, please go to: www.TorontoStarReprints.com, Conversations are opinions of our readers and are subject to the, The Toronto Star and thestar.com, each property of Toronto Star You may opt-out by. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. If you purchased an item in-store 10 days before a boutique closure, or through Call & Collect after a boutique closure, you have 14 days to return or exchange at the original boutique of purchase once it has reopened. Copyright 2023 CNW Group Ltd. All Rights Reserved. When typing in this field, a list of search results will appear and be automatically updated as you type. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). Yes. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020.